Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the.
Topics Map > Features and Functionality > Client Capabilities > Desktop
Below is a list of known issues with Outlook for Windows and Mac desktop clients. Feature requests and known issues for other clients can be viewed at: Outlook on the Web | Outlook for mobile devices.
Important: You can contact Microsoft directly to make a case for supporting a specific feature in Office 365, by submitting your idea to Microsoft's Office 365 feedback and suggestions site at https://office365.uservoice.com/.
For a list of issues that have been resolved, click here.
You may also want to review support documentation from other services that may be related to the issue you are experiencing.
- OneDrive for Business: known issues | support
- Wisc Account Administration site: known issues | support
- Google Apps: known issues | support
- WiscList: known issues | support *
Note: If you are experiencing message delivery delays and are interacting with a WiscList, review the documentation related to WiscList above.
If you are experiencing issues with an earlier version of Outlook, the UW-Madison Office 365 team recommends upgrading to a newer version of Outlook. Learn more about client support.
Outlook for Mac clients
- Fixes or workarounds for recent issues in Outlook for Mac
- Details and Workaround
- With the latest release/update to Apple OS and Office for Mac, multiple issues have risen and are being worked on. Please review this article for common issue and automated troubleshooting tools.
- In addition, is it highly recommended that you always make sure you are running the latest version of Office for the Mac. In some cases, the issue you are experiencing may have been fixed in a newer version.
- Details and Workaround
- Microsoft acknowledges Office 2016-El Capitan crashes but lacks ETA for fix
- Details and Workaround
- Error: 'Microsoft Outlook has encountered a problem and needs to close. We are sorry for the inconvenience' when using Outlook 2016/2011 for Mac.
- For additional details on this issue, review following information.
- Workaround: Install the latest release of Office/Outlook.
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook 2011 and Outlook 2016 for Mac, accounts that you have full mailbox permissions to -- including any linked accounts -- will not be added to your account list automatically. You will need to subscribe or configure these accounts.
- Details and Workaround
- In Office 2011 for Mac, installation produces 'activation' or 'sign-on' error
- Details and Workaround
- The version of Office 2011 for Mac downloaded from within Outlook on the web is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the 'Activate Office' screen: Sign in failed because the password is incorrect or the sign-in name does not exist or Sorry, there was a problem while trying to connect to your account.
- Current Work Around (because the Office 2011 installer available on the Campus Software Library is licensed under UW-Madison's Microsoft EES, it can only be used on UW-owned computers and is not visible or available to students)
- Delete any Office 2011 software from your 'Applications' folder.
- Delete any Office 2011 application icons from within your dock.
- Log into UW-Madison Campus Software Library using your NetID credentials.
- Within the 'Productivity' section, click Microsoft Site License.
- Within the 'Downloads | Microsoft Office Site License' section, click Macintosh - Office 2011 Standard.
- Save/Run the file.
- Details and Workaround
Outlook for Windows clients
- When you view items in the secondary mailbox, new items may not appear or items seem to be missing or items that you had deleted still appear in the secondary mailbox.
- Details and Workaround
- For additional details on this issue, review following information.
- Workaround/solution:
- Start Outlook for Windows.
- On the 'File' tab, click Account Settings in the Account Settings list.
- In the Account Settings dialog box, click the 'E-mail' tab and then double-click your Microsoft Exchange Server account.
- In the 'Change Account' dialog box, click More Settings.
- In the 'Microsoft Exchange' dialog box, click the 'Advanced' tab.
- Click to clear the Download shared folders check box.
- Click OK two times.
- Click Next, click Finish, and then click Close.
- Restart Outlook.
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- The most common performance issue for Outlook is slowness when completing the following tasks: downloading/syncing mail, loading calendar, interacting with messages, editing calendars, or editing permissions.
- Workaround: Performance issues can have a variety of causes. For more information on how to improve Outlook performance, please review the following document: Office 365 - Get better performance when using Outlook desktop clients.
- Details and Workaround
- When using Outlook for Windows, you may experience any of the following symptoms: Outlook does not load or takes a long time to load, receive an error during startup, unable to access another account(s) (permission issue), etc
- Details and Workaround
- A common troubleshooting step for these types of symptoms is to recreate the Outlook local data file for your profile. To perform this action, follow the steps outlined within the Re-create an offline Outlook Data File (.ost) section. After completing this, start Outlook and see if the problem persists.
- Details and Workaround
- Moving, copying, or deleting large quantities of mail may result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Downloading a large mailbox can result in an error
- Details and Workaround
- Error messages can include: 'Outlook is not responding' or 'Outlook is not working'.
- If this occurs, do not attempt to shutdown or quit out of Outlook. Be patient and let Outlook complete your last action. This may take several minutes.
- Review following Microsoft resources:
- Details and Workaround
- Performance issues such as slowness when interacting with mail and/or calendar
- Details and Workaround
- In Outlook for Windows, accounts that you have full mailbox permission to -- including any linked accounts -- will be added to your account list automatically. Review the following document for further details on AutoMapping: Office 365 - Automapping.
- Details and Workaround
- Emails with HTML formatting do not always display as expected
- Details and Workaround
- To work around this issue, Outlook gives you the option to open the message in a web browser.
- More information on this issue is available here and here.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- Use Outlook on the web to submit the message as spam.
- Manually forward the message to the spam repository account.
- Details and Workaround
- Some users are unable to use the 'Report Spam' function in certain Outlook desktop clients. In some rare cases, the 'Report Spam' action will not work and the message will remain in your Inbox. We are aware of this issue and are working on a solution.
- Details and Workaround
- On machines with smaller monitors, clicking the 'Report Spam' link displays a disclaimer, but the 'Report Spam' button is obscured from view. It is not possible scroll down to see the button.
- To work around this issue, double-click on the message to open it in a separate window, then maximize the window. This should allow for enough space for the 'Report Spam' button to be displayed below the disclaimer.
- Details and Workaround
- In Outlook for Windows, emails 'sent as' or 'sent on behalf of' another account will appear in the default configured account's Sent Items folder
- Details and Workaround
- If you send an email on behalf of Bucky Badger, the email will appear in your Sent Items folder instead of Bucky's. Note: Even though you may have 'send as' or 'send on behalf of' permissions to another account, this does not mean the account will automatically show up in Outlook 2016/13.
- This does not occur in Outlook 2016/2011 for Mac.
- Workaround: Follow these instructions/options to have a message sent stored in the mailbox of the intended account.
- Details and Workaround
- After the password for your NetID account is changed, Microsoft Outlook may repeatedly prompt you for your password or is unable to send/receive mail. After you enter the new password and then click to enable the Remember my credentials option, you are again prompted for your credentials.
- Details and Workaround
- Windows uses a password manager to store your account credentials for certain applications. You may need to reset these credentials.
- Workaround - Review NetID password change issue for Outlook document.
- Details and Workaround
- In Office 2013 for Windows, activation produces 'The user id or password is incorrect. Please try again.' when attempting to sign-in to your Office 365 account
- Details and Workaround
- The version of Office 2013 for Windows downloaded from within the campus software library is not compatible with UW-Madison's Office 365 implementation. If you attempt to install/run this version, it will return an error within the activation screen: 'The user id or password is incorrect. Please try again.'.
- Workaround - Uninstall Office 2013 then install the version Office for Windows available to you via Outlook on the web. If you do not want to uninstall your current version of Office, follow these instructions to install the correct version of Office. Make sure to follow the steps to update your registry.
- Details and Workaround
- If you are having trouble starting Outlook for Windows, or have received the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window', the user interface may be failing to completely launch.
- Details and Workaround
- Review this Microsoft document for possible solutions.
- Details and Workaround
- Importing contacts from Thunderbird to Outlook for Windows will require extra steps.
- Details and Workaround
- By default, contacts imported from Thunderbird to Outlook will display the email address in the 'Comments' field. Other information may also display incorrectly.
- For information on how to avoid this issue, see step #12 of this document: Document 35410 is unavailable at this time..
- Details and Workaround
- Unable to edit or assign permissions to or create/edit/delete events on a resource when granted editor/owner rights in Outlook for Windows.
- Details and Workaround
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Open Outlook.
- Go to File > Account Settings > Account Settings.
- Select your Exchange profile > Click 'Change' > Click 'More Settings' > Select the 'Advanced' tab.
- Check 'Use Cached Exchange Mode' (if not already checked).
- Uncheck 'Download shared folders'.
- Click OK > Click 'Next' > Click 'Finish'.
- Restart Outlook.
- Some users may experience the inability to edit (create, edit, delete events) or assign permissions to a resource even though the user has been granted the appropriate access to the resource.
- Details and Workaround
- Unable to share calendar - Policy does not allow.
- Details and Workaround
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Open Outlook.
- Select the calendar you want to share. Make certain the the text of the name in the calendar tab is bold
- From the ribbon in the Home tab in the Share group, click Share Calendar.
- Click Add.
- In the Address book list, click Global Address List.
- In the Search box type the last name of the person with whom you want to share your calendar.
- Click Go.
- Click to highlight the person's name.
- Click To, then click OK.
- Repeat steps 5 - 9 for each additional person you want to share your calendar with.
- Click Send.
- When attempting to share one of your secondary calendars you may receive the following message: 'Policy does not allow granting permissions at this level to one or more of the recipients. Please select another permission level and send the sharing invite again'. Follow the steps below to correct this.
- Details and Workaround
See Also:
Introduction
Commercial and consumer customers can now purchase Microsoft Office 2019 for Windows and Mac. Office 2019 is the next perpetual release of Office. It includes significant improvements over Microsoft Office 2016 and earlier versions of on-premises Office.
To download and install Office 2019, see Download and install or reinstall Office 365 or Office 2019 on a PC or Mac.
For more information, see the following frequently asked questions.
General
What did you announce on September 24, 2018?
Office 2019 is now available as a one-time purchase for commercial and consumer users. Office 2019 is available for both Windows and macOS, and includes classic versions of Word, Excel, PowerPoint, and Outlook. The Windows version also includes Publisher 2019, Access 2019, Project 2019, and Visio 2019. Office 2019 applications don't receive feature updates but do receive regular security and stability updates.
If I have Office 365, do I need to get Office 2019?
No. Office 365 is our always-up-to-date version of the Office apps, and subscribers already have a version of Office that has all the functionality that's in Office 2019 and more. See a comparison of Office 365 ProPlus and Office 2019.
I just bought Office 2019, why don’t I see a particular feature?
Office 2019 is the on-premises version of Office that includes a meaningful subset of features found in Office 365, but does not include all of the latest features. It is a one-time purchase that does not receive feature updates.
The latest version of Office is Office 365 ProPlus. It is a user-based subscription powered by the Microsoft cloud, and includes the most productive, most secure, and up-to-date features. It provides access to real-time collaboration and AI-powered features beyond what is in Office 2019, and it receives feature updates on an ongoing basis.
I just bought Office 2019, why don’t I see the new feature data types in Excel?
![Office 365 Compatibility With Mac Office 365 Compatibility With Mac](https://www.myistore.co.za/media/catalog/product/cache/1/image/1600x/9df78eab33525d08d6e5fb8d27136e95/o/3/o365_1.jpg)
Features like Ideas and new data types are service-backed features that will be available only in Office 365. These features will not be made available in the on-premises versions of Office such as Office 2019.
Is OneNote included in Office 2019?
With the introduction of Office 2019, OneNote for Windows 10 replaces OneNote 2016 as the default OneNote experience on Windows for Office 365 and Office 2019. OneNote for Windows 10 is included with Windows 10. If you’d prefer to use OneNote 2016, you can install it at any time, including as part of a volume install with the Office Deployment Tool. There are no similar changes for OneNote for Mac: it will install as part of Office 2019, if it is not already present, and includes additional functionality for Office 2019 customers. It also remains available as a free download from the Apple App Store. Learn more, including about feature differences across platforms.
Who is the audience for this release?
The commercial release of Office 2019 is geared toward volume-licensed commercial customers who have a specific need for on-premises or hybrid deployment and want to have the latest version of Office applications and services available for that scenario.
![Requirements Requirements](/uploads/1/2/5/6/125698795/822995794.png)
When will consumer versions of Office 2019 be available?
Consumer versions of Office 2019 are available starting October 2, 2018.
What is the difference between Office 2019 (on-premises; one-time purchase) and Office 365 (subscription)?
Office 2019 (for both Windows and Mac) is a one-time purchase and does not receive feature updates after you purchase it. Office 2019 includes a meaningful subset of features that are found in Office 365, but it's not part of Office 365. Office 2019 will receive quality and security updates as required.
Office 365 is a user-based subscription service powered by the Microsoft cloud. It provides access to a suite of services beyond what the on-premises version has and receives feature updates on an ongoing basis. It includes the most productive, secure, and up-to-date features.
How should a customer choose the most appropriate version of Office for their specific scenario?
For many customers, Office 365 is the way to go. It’s the most secure, intelligent and collaborative version of Office. However, going to the cloud is a journey, and our customers may be in different stages of that journey. This includes hybrid and on-premises. To support those customers, we have Office 2019, a valuable new release of Office with a subset of features from Office 365.
To assess which version of Office best fits your organization’s needs, see here.
Why is Microsoft offering Office 2019 when it has shifted its strategy to Office 365 in the cloud?
Most of our cloud-powered innovation is coming to Office 365 and Microsoft 365. However, we recognize that some customers can't move to the cloud in the near term. We want to support all our customers in their journey to the cloud, at the pace that makes the most sense to them.
Will there be on-premises versions of Office beyond Office 2019?
Moving to the cloud is a journey with many considerations along the way. Therefore, we remain committed to on-premises customers and plan to do additional releases post Office 2019.
How do I know whether my PC or Mac can run Office 2019?
Office 2019 is compatible with Windows 10 and the three most recent versions of macOS.
For the best experience, use the latest version of any operating system. See the system requirements page for the full set of requirements for running Office 2019.
Note: When a new version of macOS is released, Office 2019 for Mac’s Operating System requirement becomes the then-current three most recent versions at that time: the new version of macOS and the previous two versions. For example, at the time macOS 10.14 is generally available from Apple, Office for Mac will support macOS 10.12, 10.13, and 10.14. Learn more about the latest macOS release here.
Will Office be identical on a PC and on a Mac?
No. Office applications are customized for each platform. The Office applications available for Mac users and the specific features that are included may differ from those available for PC users.
Can people with earlier versions of Office open documents I created by using Office 2019?
People who use Office 365, Office 2016, Office 2013, and Office 2010 applications can open documents created by using Office 2019 without any additional action.
How do I activate Office 2019 for my organization?
The activation methods for Office 2019 are the same as they were for Office 2016:
- If you use KMS keys, then you have to set up a 2019 KMS Host to activate against.
- If you use MAK keys, then you can either activate over the Internet (recommended) or if offline, activate over the telephone.
For more information about activation of volume licensed versions of Office 2019, see here.
Is Internet access required to use Office 2019?
No, you don't have to be connected to the Internet to use the Office 2019 applications, such as Word 2019, Excel 2019, and PowerPoint 2019, because the applications are fully installed on your computer.
Is Internet access required to update Office 2019?
Although updates for Office 2019 are made available through the Internet, they can be hosted on-premises for disconnected networks.
How do I upgrade my Office apps?
If you make a one-time purchase of Office, you don’t receive an automatic upgrade. If you use Office 365, you already have the most current version of Office. For more information, see this Office article.
Office 2019 for Windows features
What's new in the Office Desktop apps for Windows in Office 2019 versus Office 2016?
Word
'Get work done easier'
- Black theme
- Learning tools (captions and audio descriptions)
- Speech feature (text-to-speech)
- Improved inking functionality
- Accessibility improvements
Excel
'Perform better data analysis'
- Funnel charts, 2D maps, and timelines
- New Excel functions and connectors
- Ability to publish Excel to PowerBI
- PowerPivot enhancements
- PowerQuery enhancements
PowerPoint
'Create more impactful content'
- Zoom capabilities for ordering of slides within presentations
- Morph transition feature
- Ability to insert and manage Icons, SVG, and 3D models
- Improved roaming pencil case
Outlook
'Manage email more efficiently'
- Updated contact cards
- Office 365 Groups*
- @mentions
- Focused inbox
- Travel and delivery summary cards
*Requires Exchange online account
What are the feature differences between Office 2019 and Office 365 for Windows?
Office 2019 is an upgrade to earlier versions of on-premises Office, including Office 2016. Office 365 is the subscription service of Office, and it will have the most creative, collaborative, intelligent, and secure features to go along with cloud connectivity. The following Office 365 features are not included in Office 2019 for Windows.
Unlocks creativity
- Editor in Word
- Tap in Word, PowerPoint, and Outlook
- Designer in PowerPoint
- Researcher in Word
- Ideas in Excel
- Data Types in Excel
Built for teamwork
- Real time collaboration across Word, Excel, and PowerPoint*
- @mentions in Word, Excel, and PowerPoint
*Real-time collaboration is available in Office 2019 but only as part of Word 2019, and only when used in combination with SharePoint Online.
Integrated for simplicity
- Shared computer licensing
- Language packs included
- FastTrack Options
- Intune Integration
Intelligent security
- ATP in Word, Excel, PowerPoint, and OneDrive for Business*
- Office 365 Message Encryption
- Office Enterprise Protection**
- Add sensitivity label in Word, Excel, PowerPoint, and Outlook**
*Requires Exchange Online account and ATP subscription (standalone or included in Office 365 E5)
**Features coming to Office 365 ProPlus
**Features coming to Office 365 ProPlus
Office 2019 for Mac features
What's new with the Office Desktop apps in Office 2019 for Mac versus Office 2016 for Mac?
Word
'Get work done easier'
- Focus Mode
- Translator
- Improved inking functionality
- Customizable Office ribbons
- Accessibility improvements
Excel
'Perform better data analysis'
- Funnel charts, 2D maps, and timelines
- New Excel functions (CONCAT, TEXTJOIN, IFS, SWITCH)
PowerPoint
'Create more impactful content'
- Morph transition feature
- Ability to insert and manage Icons, SVG, and 3D models
- Improved roaming pencil case
- 4K video export
- Play in-click sequence
Outlook
'Manage email more efficiently'
- @mentions
- Focused inbox
- Office 365 Groups*
- Travel and delivery summary cards
- Send Later function to delay or schedule delivery of email messages
- Read and delivery receipts
- Email templates
*Requires an Exchange Online account
What are the feature differences between Office 2019 for Mac and Office 365 for Mac?
Office 2019 is an upgrade to earlier versions of on-premises Office, including Office 2016. Office 365 is the subscription service of Office, and it will have the most creative, collaborative, intelligent, and secure features to go along with cloud connectivity. The following Office 365 ProPlus features are not included in Office 2019 for Mac.
Unlocks creativity
- Researcher
- Data Types
- Resume Assistant
Built for teamwork
- Real time collaboration
- @mentions in Word, Excel, and PowerPoint
- Shared documents
- Activity and Version History
Integrated for simplicity
- Google calendar & contacts in Outlook
- Online versions of applications
- Access on any device
- Standard .pkg installer
- Intune and Configuration Manager integration
- Jamf Pro Integration
- MAU caching server
Intelligent security
- ATP Safe Attachments*
- ATP Safe Links*
- ATP URL Detonation*
- Information Rights Management**
- Exchange Online Protection**
*Must have an E5 subscription or purchased a separate ATP subscription (for E1, E3, and ProPlus standalone SKUs)
**Must have an Office 365 E1, E3, or E5 subscription
**Must have an Office 365 E1, E3, or E5 subscription
What security features are available with Office 2019?
On-premises versions of Office, including Office 2019, do not include a vast number of the intelligent security features Microsoft has to offer, because their data isn't connected to the cloud. Users that desire our complete suite of intelligent security features should consider migrating to Office 365.
The security features for Office 2019 for Windows mirror those included in Office 2016 with the addition of Windows Information Protection (WIP) for applications. The security features for Office 2019 for Mac are equivalent to those included in Office 2016.
Language support for Office 2019
For which languages is Office 2019 available?
For a full list of supported languages, see here. Not all languages are available in all countries/regions.
Can I use Office 2019 in languages other than the one I originally purchased?
Microsoft offers simple and cost-effective solutions for multilingual environments. You can install language accessory packs after you install Office 2019 to add additional display, help, or proofing tools. For more information about how to add languages, see here.
Support and System Requirements for Windows
What support comes with Office 2019 for Windows?
Microsoft Office 2019 for Windows provides 5 years of mainstream support plus two 2 years of extended support as an exception to the 10-year Fixed Lifecycle Policy term. This seven-year term aligns with the support period for Office 2016.
Office 2019 is supported on the following:
- Any supported Windows 10 Semi-Annual Channel
- Windows 10 Enterprise Long-Term Servicing Channel (LTSC) 2018
- The next LTSC release of Windows Server
The Office 2019 client applications use Click-to-Run installation technology only. We will not provide an MSI file as a deployment method for Office 2019 clients. We will continue to provide an MSI file for Office Server products.
Refer to the Microsoft Lifecycle Support policies for more specifics about support for Office 2019. Full system requirements for Office 2019 are available here. View the initial announcement of this policy here.
Refer to the Microsoft Lifecycle Support policies for more specifics about support for Office 2019. Full system requirements for Office 2019 are available here. View the initial announcement of this policy here.
Note: OneNote 2016 is available together with Office 2019 and is governed by the Office 2016 Lifecycle Support Policy.
Why has Microsoft switched to a 5+2 years support model for Office 2019 for Windows?
Modern software not only provides new features to help people do their best work, but also new, more efficient manageability solutions and more comprehensive approaches to security. Software that is a decade old or more, and hasn’t benefited from this innovation, is difficult to secure and inherently less productive. As the pace of change accelerates, it has become imperative to move our software to a more modern cadence. By adopting the 5+2 year period, Office 2019 will help reduce this exposure. For more information, see here.
What experience can I expect with Office 2019 vs. Office 365 if I'm running Windows 7 or 8 on my system?
Office 2019 is not supported on Windows 7 or Windows 8.
For Office 365 installed on Windows 7 or Windows 8:
- Windows 7 with Extended Security Updates (ESU) is supported through January 2023.
- Windows 7 without ESU is supported through January 2020.
- Windows 8.1 is supported through January 2023.
Can Office 2019 run alongside Office 2016?
No. Office 2019 and Office 2016 cannot run concurrently on either Windows or Mac.
Support and System Requirements for Mac
What support comes with Office 2019 for Mac?
Microsoft Office 2019 for Mac provides 5 years of mainstream support. This 5-year term is aligned with the support model for Office 2016 for Mac.
Refer to the Microsoft Lifecycle Support policies for more specifics about support for Office 2019.
Refer to the Microsoft Lifecycle Support policies for more specifics about support for Office 2019.
What are the system requirements for running Office 2019 on Mac?
Office 2019 for Mac is supported on the three most recent versions of macOS. When a new version of macOS is released, the Office 2019 for Mac Operating System requirement becomes the three most recent versions at that time. That is, the new version of macOS plus the previous two versions.
For the best experience, use the latest version of any operating system.
Learn more about the latest macOS release at https://www.apple.com/macos/.
For more information on system requirements, see: http://office.com/systemrequirements.
Can Office 2019 for Mac run alongside Office 2016 for Mac?
No. Office 2019 and Office 2016 cannot run concurrently on either Windows or Mac.
Deployment technology
How do I download Office 2019 volume license products on Windows?
Office 2019 uses Click-to-Run technology to install products directly from the Internet. This makes sure all applications are always up to date. Use the Office Deployment Tool to install Office 2019 or download Office 2019 for deployment on PCs not connected to the Internet. Learn more about how to deploy Office with the Office Deployment Tool.
We won't provide an MSI file as a deployment methodology for Office 2019 Windows clients. We will continue to provide an MSI file for Office Server products. For more information, see here.
How do I download Office 2019 for Mac volume license products?
To download Office 2019 for Mac, use the Volume License Service Center (VLSC), as per previous releases, together with Microsoft AutoUpdate.
Can I install Office 2019 on a computer that already has an older version of Office on it?
We recommend that you uninstall any older versions of Office before installing Office 2019. Learn more about how to uninstall Office at Uninstall Office from a PC or Uninstall Office from a Mac.
How long does it take to download and install Office 2019?
In most cases, the actual download speed of Office depends on the speed of your Internet connection; a broadband Internet connection is recommended for the best download experience.
How do I access my applications after I’ve installed Office 2019?
Icons for Office applications are created when you install Office. You can start the applications by clicking the icons that are installed in the following locations:
- Windows 10: Start menu. You can also type the name of the applications that you want to start (for example, Word) in Cortana. Or, you can pin an application shortcut to your Start screen or your desktop taskbar for convenient access. For more information, see here.
- Mac: You can start the applications by clicking the application icons which can be found in the Launchpad and in the Applications folder in Finder.
Should I install the 32-bit or 64-bit version of Office?
For help determining which version is right for you, see Choose between the 64-bit or 32-bit version of Office.
What mobile apps are available for Office?
Although Office 2019 has no mobile offering, you can get the core Office experience for free on your favorite tablets and phones with screen sizes of 10.1 inches or less. To find and download apps, go to the following pages:
For Word, Excel, PowerPoint, and OneDrive mobile apps, premium features are available with an eligible Office 365 subscription. For information about the premium mobile features that are available with Office 365, go to Office Resources.
How do I make sure that I always have the latest Office applications?
Office 2019 isn't eligible for feature updates but does receive quality and security updates. To download an update manually, see Install Office updates. If having the very latest Office features is important to you, we recommend subscribing to Office 365. Office 365 customers always get the newest features of the Office applications when they’re available.
References
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. We make no warranty, implied or otherwise, about the performance or reliability of these products.
We provide third-party contact and website information to help you find technical support. This information may change without notice. We do not guarantee the accuracy of this third-party information.